Q: How do I redeem the Card?
A: You can contact us at [email protected], and we can assist you with the process.
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Q: When will my Signature be shipped?
A: We are aiming for December to begin shipments. We are currently working with the manufacturer to package the signature cards. Once they are in our possession, the shipment timeline will be within 30 days of receiving the redemption card.
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Q: What Signature Cards can be redeemed?
A: The Following Cards are currently signed and part of the redemption pull:
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s1mple vs ZywOo Rival Signature Cards | 10 Circulation
Krimz vs apEX Rival Signature Cards | 10 Circulation
BIG Team Signature Cards | 15 Circulation
Na'Vi Team Signature Cards | 15 Circulation
NIP Team Signature Cards | 15 Circulation
Krimz & Mezii Duo Signature Cards | 20 Circulation
s1mple Classic Signature Cards | 25 Circulation
Krimz Classic Signature Cards | 25 Circulation
Tabsen Classic Signature Cards | 25 Circulation
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The Following Cards are printed and pending player signatures:
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m0nesy vs broky Rival Signature Cards | 10 Circulation
Frozen vs ropz Rival Signature Cards | 10 Circulation
Naf vs Magisk Rival Signature Cards | 10 Circulation
Hampus & Headtr1ck Duo Signature Cards | 20 Circulation
FalleN Classic Signature Cards | 25 Circulation
REZ Classic Signature Cards | 25 Circulation
Naf Classic Signature Cards | 25 Circulation
ropz Classic Signature Cards | 25 Circulation
Twistzz Classic Signature Cards | 25 Circulation
Magisk Classic Signature Cards | 25 Circulation
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Q: Who pays shipping for the Redemption Signature Card to Kolex?
A: Customers will be responsible for paying shipping to Kolex. We recommend sending with a tracking option.
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Q: How will Kolex ship the Signature card to me?
A: Kolex will pay to ship via USPS Tracked with $100 insurance. Collectors can request additional insurance up to $500 but will pay the difference in costs & may incur additional customs fees upon receipt.
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Q: What happens if the card is lost in transit to Kolex?
A: The customer is responsible and will need to recover the package or complete a claim with the postal service. We would not be able to ship the signature
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Q: What happens if the Signature is lost in transit to me?
A: Kolex will manage the claim process. If the package is not delivered we will replace the Signature card in a new shipment.